When you schedule your cleaning, we will ask for instructions on how to enter your home. For example: you may hide a key, use a lock box, give us a garage code, or use a smart lock. Please turn off any alarms in order to prevent them from going off accidentally and tell us if there are any special circumstances that our technicians should know about, such as unsecured pets. Our technicians will lock up after themselves when they leave.

The cleaning timeframe varies, ranging from two to eight hours, contingent on your home's size, condition, and the requested service. Our skilled cleaning technicians are adept and efficient, often completing the task in less time than expected – that's our standard practice!

While our cleaning technicians work hard to make your home sparkle, there are limits to what we can do with set-in stains or certain textured or porous surfaces, such as fabrics, wood, shower doors, bathtubs, grout, countertops, etc. We will clean these surfaces as thoroughly as possible, but be aware that they might not appear as visually clean as other surfaces. If your home has hard water with a high mineral content, it may have created permanent mineral stains or build-up, especially in the bathroom and kitchen. While we will do our best, we cannot guarantee removal of all hard water deposits. What do our cleaners NOT clean: •Cleaning of bodily fluids, mold, toys, pet waste, or other bio-hazards except for an ordinary level of bathroom cleaning. •Washing exterior windows or washing any interior windows that cannot easily be reached with a two-step ladder. •Cleaning anything more than six feet above the ground. Due to insurance restrictions, our cleaning technicians may not use any ladder higher than a two-step ladder. Ceiling fans will be cleaned with a duster or brush if technicians can reach the blades by using a two-step ladder. •Heavy lifting. Due to insurance restrictions, our cleaning technicians may not lift anything weighing more than 25 pounds. •Cleaning in areas that are difficult or unsafe to access. •Cleaning inside dishwashers, washing machines, and dryers. •Clean bed bug infested properties

We hope you never do! We have fully vetted and tested our cleaning technicians, so we know they are working hard to leave your home sparkling clean. But if you aren’t satisfied, please contact us right away at 928-379-0885 or pristinespacescleaningllc@gmail.com so that we may address the issue promptly. We will send one of our supervisors out to re-clean the problem area within two business days. If you are still dissatisfied, we will offer a refund up to the full amount of the cleaning fee. That’s our Happiness Guarantee. Happiness Guarantee. We want you to be delighted with our service! If you are dissatisfied with any of our cleaning services, please contact us right away so that we can make it right. We will first assess the the situation to make sure that we understand the concern, then will re-clean the problem area at no cost to you. The re-clean must be completed within two business days following your initial date of service. If you are still not satisfied and Pristine Spaces Cleaning is at fault, we will offer a refund or partial refund according to the circumstances. Please note that in order for us to offer a refund, we require that a re-clean must be accepted and completed within two business days from the initial date of service.

Our cleaning technicians are thoroughly screened and vetted before hiring. While in your home, they are very careful to protect any fragile objects, and will not open drawers, cabinets, closets, or rooms with closed doors without permission. However, accidents can happen, so please see our Breakage Policy for more information. If you have delicate or irreplaceable items, please put them in a closed area or let us know which areas are off limits. And always secure any jewelry, cash, and weapons

No. You do not need to be home when our our cleaning technicians arrive or while they are working. In fact, the majority of our clients are gone when we’re cleaning, but we make sure they’ll have a welcoming home when they return! You just need to provide instructions about how to enter your home, and tell us if there are any special circumstances that our technicians should know about, such as unsecured pets or areas that you don’t want us to enter. If you are home during the cleaning, please be sure that the technicians are given full access to all areas that they will be cleaning and are not interrupted. If you work from home, our technicians will be happy to clean your home office first in order to minimize disruption to your work day.

For most homes, we assign a single cleaning technician, although we may schedule additional cleaners for larger jobs.

Please turn off your alarm or home security system on the day of the cleaning visit in order to prevent it from going off accidentally. While we also value home security, we do not want to burden police or security services with false alarms, which are also very stressful for our employees.

If you are not home when the cleaning technicians arrive and have not provided access information in advance, we will contact you and request a way to enter, such as a garage code or hidden key. If the cleaning technician cannot gain access or is turned away at the door, we will charge you a lockout fee up to 100% of the full cost of the cleaning to compensate our cleaning technicians for the lost time.

You choose the date of your cleaning service during your initial scheduling and we will follow up with a confirmation email. We will also send you a reminder the day before each cleaning with the arrival window and the name and a photograph of the employee assigned to your home. The cleaning technician will arrive within that two-hour arrival window. For example, if the arrival window is 11 a.m.–1 p.m., the cleaner may arrive as early as 11 a.m. or as late as 1 p.m. to begin cleaning. If you will not be home when the cleaning technician arrives, simply contact our office at 928-470-0225 to give entry instructions.

We want you to be able to count on us. Our cleaning technicians rarely arrive later than scheduled unless there is extremely heavy traffic or another unusual occurrence, in which case we will notify you as soon as possible. If the arrival window has passed and you have not heard from the cleaning technician or our office staff, please call us at 928-379-0885 so we can investigate.

We will gladly work around most domestic pets, but please secure any pet that may be a threat to our cleaning technicians or that may interfere with or interrupt the cleaning process.

Pristine Spaces Cleaning supplies all of the tools and supplies that our technicians need to clean your home, including vacuum cleaners, scrub brushes, cleaning solutions, and freshly-washed cleaning cloths. If you would prefer to supply your own cleaning products, please contact us to let us know.

We accept cash, check, Apple Pay, Zelle, and Venmo.

In recognition of your busy lifestyle, we present top-tier, comprehensive, and hassle-free home cleaning services across Prescott, Prescott Valley, Dewey, and Chino Valley. Your satisfaction is guaranteed, and if not, we'll make it right! Pristine Spaces Cleaning stands as the premier home cleaning and maid service in Prescott, Dewey, Chino Valley, and Prescott Valley. Our unwavering commitment to honesty, punctuality, and thoroughness ensures consistently outstanding results. We're confident you'll be delighted. We supply all the necessary products and cleaning supplies. Take a leap of faith and book today – there's nothing to lose!